Introduction to Salesforce Einstein

Introduction to Salesforce Einstein

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds. Einstein Platform Services provides APIs and other tools developers can use to build CRM apps that leverage AI-powered machine learning capabilities such as image recognition and natural language processing. Developers can use the platform’s integrated REST APIs to create and train custom deep learning models.

Salesforce Einstein Platform currently offers two API's which can be leveraged for Image Recognition and for Language Processing.

Einstein Vision : Einstein Vision is a part of Salesforce Einstein technology suite which has pre trained Classifiers to solve a vast array of specialized image-recognition use cases.

Einstein Language : Einstein Language enables us to leverage the power of natural language processing to analyze the sentiment or the intent of the customer in the body of the text. This would help in understanding the requirements of the customer and help them with what they need.

This is the first post in the series of Salesforce Einstein, check the next post for a hand on example for Einstein Vision. 

About Saurabh Dua


  1. Salesforce Einstein is a tool that will optimize most business operations looks like a really amazing tool I will propose this to my company boss Saurabh.


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